Smiles and positive posts are all well and good, but sometimes I need to vent a bit. How about you? That’s what The Monday Peeve is all about, a chance to blow off a little steam at the beginning of the week, so then we can go merrily on our way once again (hah). I’ll pick a topic that’s on my mind, but you can vent about whatever you please, here in comments or on your own blog. Grab the photo, use the TMP tag, link back to me (or not), and Bob’s yer uncle. I do reserve the right to delete any links that offend my delicate sensibilities. So far, none have, but it could happen. I have feelings!
Today’s peeve is short & sour. Why do businesses bother having a “help” email option or any kind of “support” contact? They’re all useless! This last week, I ordered a gift for which all of it except the tax was covered by a gift card. But when I received the receipt, the stupid store made it appear that the entire amount was being charged to PayPal. What happened to my gift card? There were no options to deal with this other than email them at their “help” address. I did. I told them to cancel my order immediately (it was Sunday, so I figured that would happen Monday).
Next, I logged back into PayPal to see if there was anything I could do at that end, and it turned out that, as I had requested, only the tax was charged to me. Idiot store! Why send a misleading receipt? I emailed “help” again and told them that they could proceed but please confirm that only the tax was being paid via PayPal and the gift card used for the rest. No reply Monday, Tuesday, Wednesday, etc. Then the gift was shipped. My charge still looks okay, so whatever, I guess.
BUT WHY BOTHER HAVING A HELP EMAIL ADDRESS IF YOU ARE NOT GOING TO RESPOND?????
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Image altered from the original at Pixabay