TMP9: The Upsell

TMP monday peeve

Welcome to my refreshed Monday Peeve! Unburden yourself of an annoyance and you’ll feel better afterward. Or not. Complain in my comments or crab in your own post. Doesn’t have to be on a Monday. You do you.

I recently received a survey from Apple asking about my recent experience at the mall store. I like to fill out surveys, so I began. Everything was fine, until they began asking if my salesperson tried to upsell a zillion different products and services. I answered no to them all, since my Apple guy had not done that. But the implication was that he should have, which would have annoyed the crap out of me. I wrote at the end of the survey in my own words that I’d been very happy with the dude and it would have irritated me if he tried to convince me to buy other things than what I’d come in for. I hate when places do that! It’s so awkward, since you still want the thing you want, just not more things. I’m not talking about random salespeople, but ones you are TRYING to do business with. You don’t want to get hostile, but the upsell is so damn annoying.



Image altered from the original at Pixabay.

©️2021 Paula Light and Light Motifs II. No unauthorized use permitted. Please check out Paula’s books for sale on Amazon. Thank you.

19 responses to “TMP9: The Upsell

  1. Back when you used to have to call to activate a replacement credit card, this one asshat kept harassing me to get balance protection insurance. I was a captive audience because I needed him to activate my card, and I was so pissed off.

    Liked by 1 person

  2. When it’s a phone call there might be a ‘supervisor’ listening in, so when that happens I very nicely say “I know you are required to say all this so I will listen but I will not be buying/upgrading”. No point in making that poor sod’s life any more difficult.

    Liked by 2 people

  3. I’m firm about the ‘no’ and if they keep pestering about whatever it is, I might be rude. They’re wasting both our time. Happily, that’s occurred less and less because who can afford to buy anything? Not me anyway.

    Liked by 1 person

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  5. I love that Grrrr that you always throw in at the end.

    Liked by 1 person

  6. I got a phone call from Rogers Communications recently informing me I could get a good plan if I purchased a new cellphone from them. They have had 2 service disruptions this month and they want me to use them for cellphone?? I politely told him no and hung up.

    Liked by 1 person

  7. I usually do the surveys too cuz I know they can count for a LOT when it comes to eval time for the employee. Good for you for clarifying that Dude did a good thing by not pushing 45 new products and upgrades.

    I wouldn’t mind a mention if it was something that would really be a great deal and was in line with what I was there for. But don’t try to sell me a complete desktop system if I’m buying a screen protector. 🤦🏼‍♀️

    Liked by 1 person

  8. My bank sends out a “customer satisfaction” survey once a year. they are always asking if my account manager is contacting me often enough or did she let me know about all the different types of insurance they offer or the investments they have etc etc etc. I like her and do NOT want any more stuff from them. I am grateful she does not try to “sell” me those things and like you I have to add that in comments at the end.

    Liked by 1 person

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  10. Surveys that might get employee in trouble, I trash instead of submitting! But I HATE surveys!!

    Liked by 1 person

  11. You know who was really bad about that? Comcast. You’d be on the phone with them trying to get a problem resolved ad they’d be trying to sell you home security…

    Liked by 1 person

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